Returns Policy

Our Return Policy is Being Finalized

Before checkout goes fully live, we are confirming the exact return windows, eligible reasons, and refund process with our fulfillment partners.

Once finalized, we will offer straightforward returns. Email us and we will make it right — no runaround.

How to Initiate a Return (Now)

Even before checkout is enabled, if you have a question or issue with an order, email us directly:

• Email: support@allmindpets.com
• Response time: We aim to reply within 1-2 business days

Tell us what went wrong and we will work to resolve it. We take this seriously.

What to Include

When contacting us about a return, include:

• Your order number (if you have one)
• The product you ordered
• A brief description of the issue

We will get back to you with next steps within 1-2 business days.

Autoship Subscriptions

You can cancel your Autoship subscription at any time via the Stripe portal link in your confirmation email, or by emailing support@allmindpets.com. We do not lock you into subscriptions.

This Policy Will Be Updated

We will update this page with specific return windows, eligible reasons, and processes as soon as they are confirmed with our fulfillment partners. The current policy: contact us and we will make it right.